Unauthorised use of my sasol Rewards points at sasol filling station waterkloof ridge Pretoria

To Whom It May Concern,

I am writing to formally lodge a complaint regarding an incident that occurred on the 19th of October, 2024, at 10:50 AM at the Sasol Filling Station in Waterkloof ridge Pretoria. I was assisted by an attendant named Crishian, who engaged in dishonest behavior.

After paying for my fuel in cash, Crishian requested to scan my Sasol Rewards app for point accumulation. Upon seeing the balance of points in my account, he *********ly claimed that I could enter a competition by providing him with an OTP that I would receive. Unbeknownst to me, he used my points as the payment method while pocketing the cash for himself. As a result, I ended up paying double—both in cash and using my rewards points.

It was only when I arrived home that I realized what had happened. The following day, I made the effort to return to the filling station, despite it being over 30 km from my residence. Upon confronting him, Crishian responded with verbal abuse, swearing at me and even threatening physical violence. I requested to speak with the manager, but unfortunately, no resolution was provided despite clear evidence of the misconduct.

I kindly request that this matter be addressed as soon as possible. I expect appropriate action to be taken against Crishian for his *****ulent behavior and the threats he made.

Please take swift action to resolve this issue and restore the points that were wrongfully used from my account.

Details:

Sasol Rewards Card Number: ***84 5253

Contact Number: ***

I look forward to your prompt response and resolution.

Sincerely, Mudau Mpho