Unauthorised rewards redemption

Dear Sasol Head

I am writing to express my deep dissatisfaction and frustration with the service I received at the Sasol fuel station located in Roodepoort, specifically at the Roodekruin branch. On the 29th March 2024 visit to the Roodekruin Sasol fuel station, I encountered a distressing incident regarding the accumulation of Sasol rewards points. Despite not having my physical rewards card with me, I requested assistance from the petrol attendant to manually input the points. However, I was directed inside the store, where I was informed by the cashier that they were unable to assist with manual loading of the points. Subsequently, another staff member, using a speed point, purported to assist me in accumulating points, but regrettably, I later discovered that I had inadvertently redeemed points totaling R150, which coincidentally was the cash amount I had intended to use for payment.

This resulted in a double payment situation, which was both unforeseen and highly frustrating.The gravity of the situation became apparent when I visited the Sasol fuel station on April 4, 2024, to refuel, only to discover a significant reduction in my accumulated rewards points balance. Upon contacting Sasol Rewards Head Office, I was informed that the points had been redeemed at the Roodekruin branch, despite my explicit intention to accumulate them.

Following this discovery, I promptly communicated with the branch manager, who acknowledged awareness of the incident and agreed to process a refund. Despite providing my banking details as requested, I have yet to receive any resolution or acknowledgment of my complaint. Subsequent attempts to reach the branch via telephone have been futile, as calls remain unanswered.In light of these circumstances, I implore the Sasol Head Office to intervene urgently and ensure that this matter is addressed with the utmost priority. I kindly the reimbur*****t of the redeemed points amount.

I trust that Sasol will take the necessary steps to rectify this situation and restore my confidence in your service

Thank you for your attention to this matter, and I eagerly await your prompt response.

Sincerely, Ms DV Mkhondo.