Trust in our fellow South Africans

On 2025/08/07 upon our return from Namibia we stopped at SASOL Pinehaven in Krugersdorp. .

The petrol attendant filled up the bakkie with petrol instead of diesel. The Manager Mr Johannes Mokoena immediately took control of this crisis. He offered us coffee and said we must go sit down, the matter is now in his hands and he will sort it out.

Mr Mokoena arranged a Low bed truck with AHB Towing & Recovery to take my bakkie to Springs Toyota. According to Mr Mokoena, the standard arrangement when something like this happens is to have the vehicle taken to the dealer in the immediate area, but he honored my wish to rather take my vehicle to the dealer I bought it from which made logistics much easier, given it was late afternoon and the commute for me from Springs to Krugersdorp to fetch my bakkie once the repairs were done was 103km one way.

Further arrangements were made for an Uber to take us home.

All costs of recovering the bakkie , Uber , and the draining of petrol in the diesel tank were covered by SASOL Pinehaven.

The way the whole matter was handled was professional and with customer service the main goal, Johannes managerial skills and his crisis management is exemplary.

Through this whole process he constantly kept me up to date on the progress of my bakkie.

A further surprise to me was when he instructed Springs Toyota to fill up my bakkie with diesel. Despite the unpleasant experience I am remaining a Sasol Loyalty Rewards Member.

I want to thank SASOL Pinehaven and Mr Johannes Mokoena for their service.

With so much negativity going around we need good news stories to boost our morale and acknowledge fellow South Africans.

Kind regards:

Willem Aucamp