Totally Dissatisfied

On the 21/04/2015 I went to fill up my car, then the attendant forgot to remove the pump from the car. I drove off and the pump was forcefully removed from the car causing a dent and a chip to the car. On the 11/05/2015 I went to report this to Haardik because I was on leave the whole time. I gave him the receipt for him to pull out the video footage of the incident, which he did but never came back to me with the feedback. I called him on the 14/05/2015 in the morning to request feedback and he told me that their head office will contact me. I waited in vain. <br> <br> I went to see him again on the 27/05/2015 to check if he had followed up for me and I was flabbergasted to learn that he hadn't and when I asked him for the numbers so I can follow up myself, he refused. I am extremely livid because he is not taking this matter seriously and not treating it with urgency. I feel like he is trying to make me forget about it, which I wont because my car is damaged and I need it fixed. Your urgent response to this will be highly appreciated. Angry for days***