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nico G

1 reviews | Active since May 2013

16 Aug 2016, 09:33

*****'s at Sasol Lambton Car Wash

<p>Saturday 13 Aug 2016 Toke my Car to Lambton Sasol to get it washed as i have done so many Times before. </p> <p>they Washed the Outside and i Moved the Car to the Bays to be Vacuumed. i left my Spare Phone under my Seat and only once i was Sitting outside my Car did i realized i left my Phone under my Seat. </p> <p> </p> <p>when they were done i got to my Car and Checked for my Phone and i was Gone. </p> <p>i ended Up waiting for the Owner for 1 hour 30 Minutes. to Arrive and dealing with unhelpful staff. </p> <p> </p> <p>the Lady Owner said she cant do anything about the ****** Phone. did not even offer to get the Cops invloved or even speak to the Workers . </p> <p> </p> <p>i would like a formal appology from Her Staff on the Rude way they treated me and also a new phone as i find this very upsetting that she did not atleast try and Resolve the situation. </p> <p> </p> <p>i await your Response </p> <p>Kind regards </p> <p>Nico Gouws</p>

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Replies (1)
Sasol
Sasol's reply16 Sept 2016, 10:31
Official

Hello

We acknowledge receipt of your complaint from Hello Peter, the complaint will be forwarded to the Retail Territory Manager to liaise with the service station.

Regards
SAE Contact Centre
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