1 reviews | Active since Mar 2016
The worst service ever
<p>I came to buy electricity around 5pm today(07/06/2016) and the gentlemen at the till express that the person who sells electricity went out I should return after 6pm. I then returned after just after 6pm to buy electricity. I walk in and heas straight to the till I walk to the side that I was told they sell electricity at. I stood there for a while this guy (Joe) noticed I was there but let me stand there waiting on him to finish up what ever he was busy with he then proceeded to sell to the guy who was behind me I then moved to the next till coz this guy was not prepared to sell to me . When I tried to buy from the next guy he also gave me attitude and told me he doesn't sell electricity . I explained that I had been waiting on that Joe and he just egnored me can aske this guy to please buy the electricity for me . He refused. The Joe decided he will express himself by shouting at me in fount of everyone in the shop and my 3yr old daughter standing right next to me. I told him he saw me standing there and he didn't help me but now his shouting at me. If I'm not mistake it's his part of his job the greet me or indicate that he has completed what he was busy with and his now helping the next coustomer. And after shouting at me and degrading me for waiting for him to complete what his was doing instead of forcing him to help me I walked out notified him I will complain he didn't seem bothered . I walked back into the shop and asked for the headoffice or owners contact details they all said they were removed from the wall I asked them to please give me the contact details and Joe got upset and finally showed me where they were placed on the wall . Some white man looked like the security told me his in charge and that complains go through him . I'm not sure if he was trying to make a fool out of me or defuse the situation coz he did nothing to solve my problem instead he was trying to get be to leave this hole thing alone . I told them that they shouldn't disrespect me I was just trying to buy electricity and that Sasol is a business not their home where they can chose to treat people the way they wished. This was my 1st time using the service at this sosol and instead they made it the last time . I'm honestly disappointed . When will we stop being treated they we buying with borrowed money and be respected for choosing to use our hard earned money to support your business . </p>
We acknowledge receipt of your complaint, the complaint will be forwarded to the Retail Account Manager to liaise with service station.
Regards
SAE Contact Centre
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We acknowledge receipt of your complaint, the complaint will be forwarded to the Retail Account Manager to liaise with service station.
Regards
SAE Contact Centre
***
