bB
banjiexcel B

1 reviews | Active since Jul 2022

22 Nov 2024, 09:15

THE MANAGER HAS REFUSE TO REFUND ME AFTER GIVING HIM THE BANK STATE HE ASK FOR.

[12:49 am, 22/11/2024] 🤑: Dear Salso Mozart Garage Manager,

I am appalled and disappointed by the unprofessional and ********* behavior I have experienced with your garage. After being charged twice for a service, I was asked to provide a bank statement to verify the error. Despite providing the requested documentation, which clearly shows the double charge, you have refused to refund my R100 or even return my calls.

What's even more disturbing is that some of your employees have informed me that you have no intention of refunding my money or contacting me. This blatant disregard for customer satisfaction and fairness is unacceptable.

I am compelled to share my experience with the public to warn others about the potential for *****ulent activities at your garage. It's clear that y… [12:58 am, 22/11/2024] 🤑: Dear Salso Mozart Garage Manager,

I am appalled and disappointed by the unprofessional and ********* behavior I have experienced with your garage. After being charged twice for a service, I was asked to provide a bank statement to verify the error. Despite providing the requested documentation, which clearly shows the double charge, you have refused to refund my R100 or even return my calls.

What's even more disturbing is that some of your employees have informed me that you have no intention of refunding my money or contacting me. This blatant disregard for customer satisfaction and fairness is unacceptable.

I am compelled to share my experience with the public to warn others about the potential for *****ulent activities at your garage. It's clear that your business prioritizes profits over people, and that's not acceptable.

I demand a full refund of my R100 and expect a higher level of integrity from your business.

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Replies (1)
Sasol
Sasol's reply25 Nov 2024, 13:49
Official
Dear Banjiexcel Benjamin,
Your complaint has been successfully logged with the Sasol Contact Centre.
Reference no: CS***
Call Description: Customer charged twice, Despite all the proof to confirm the transaction still no refund
Regards,
Sasol Queries and Complaints Team