The day I regretted to sign-up for Sasol rewards card - Sasol Rynfield Terrace

I registered for the new sasol card points rewards 3months ago and Today I decided to use it because i got stranded and just needed few kms to get me home and had no money to go back home and they advised that i had R100.00 points credit that i can use. So here i am asking them to proceed only to find out i forgot the password i created 3 months ago and i lost my phone since they advised me again that i should have the pin in my sign-up messages on my phone. another suggestion provided was to call the call center when i call them they only operate from 8pm to 5pm. So they just told me there no manger and i have to make a plan. This is really inconvenience at least let us know beforehand that we cannot use the points after 5pm because the call center is closed or at least ask if you still remember your passwords before we end up in Jail for people who are failing to do their jobs. This was really a messy situation i wouldn't anyone to experience on top of that the staff was so rude as if you are a ********.