CD
Cud D

1 reviews | Active since Aug 2018

01 Oct 2023, 13:47

Terrible service,will never recommend sasol nirvana drive

Went to fill up fuel at sasol Nirvana drive in lenasia,the only garage I use twice or thrice a week to fill my tank,I also fill tyre pressure eveytime I fill up because I do a great deal of milage,I travel to and from kempton park daily.today I was told by one of the attendants that I don't need tyre pressure coz my tyres are not flat and that there is no need for it without checking.im very disappointed with his service,his name was Paul Paula ,this particular attendant has done this a few times alread,giving excuses like the compressor is not working or there's no air or it's loadshedding.today I realised that he doesn't want to. I have no issues in filling up my tank at another garage it's just convenient because I reside in lenasia.it felt like he was doing me a favour by putting air in my tyres.im dissatisfied with the service.its sad that a attendant knows exactly what I need and when I need it.i definitely will take my business elsewhere.

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Replies (1)
Sasol
Sasol's reply02 Oct 2023, 08:05
Official
 Dear Cut,
Your complaint has been received and your query has been successfully logged with the Sasol Contact Centre. 

Reference no: CS***

Call Description: Sasol Nirvana Drive (Shiraz Motors) - Terrible service - will never recommend

Your request is currently processed and feedback will be provided as soon as possible. 

Regards,
Sasol Queries and Complaints Team