Terrible service at Sasol Vereening

Extremely disappointed at the service received from the Sasol filling station in Vereeniging. We were double-charged and went back to the station to request a refund and were rudely turn away. We were told to the was no manager on duty to assist and should call the next day. They never take calls. We complained to their customer services department and were referred to a lady from the same station— a total waste of our time! She requested receipts and her response was that we needed to go to the bank and request a refund… She did not do much to assist and it seems she wasn’t clear on how to resolve the matter. This is an incident that took place on the 29th of July and we have not been refunded to date. I received an email from the customer service department saying they will be closing the ticket to which I rep**** that the matter wasn’t resolved, the consultant hasn’t rep**** to that mail.

I do not understand what is so hard with processing a refund at Sasol when a customer has provided receipts. This has been an awful experience! Not sure if it is a matter of incompetence or just disrespect towards customers.

Reference number received upon lodging a complaint : CS***