1 reviews | Active since Jun 2018
Terrible Service
On Saturday 9th May 2018 at 21:55 my husband and I quickly stopped at the garage to pump the front tyres because they were flat. When we arrived we never received any greeting from the pump attendant he rudely told us that the garage was closed, we told him that we just needed the tyres pumped and he walked off. My husband got out of the car to pump the tyres and while he was busy the canopy lights went off so we now had to try and pump the tyres in the dark, when we called the pump attendants to tell them that we were still busy not one of them responded we had to use the torch on our cellphone to finish pumping the tyres. I am absolutely disgusted in the service we received, there is no signs on the pumps stating that the garage closes at 22h00. Although the only sign there is, is on the Pylon stating that the garage is 24 hours. This is false advertising !!!! I cannot believe that the attendants that were on duty that night are in such a hurry to leave work and cannot assist a customer for a few extra minutes, needless to say as to why there is NO supervisor on site.
Good day Charmaine,
We acknowledge receipt of your complaint, the complaint will be forwarded to the Retail territory manager for further investigation and feedback.
Regards
SAE Contact Centre
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Good day Charmaine,
We acknowledge receipt of your complaint, the complaint will be forwarded to the Retail territory manager for further investigation and feedback.
Regards
SAE Contact Centre
***
