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mpho Z

1 reviews | Active since May 2012

29 Jan 2020, 17:06

Such embarrassment from sasol garage

So I went to the sasol garage I normally use which is close to my house were my mom also pours her petrol. And I forgot to pay R200 for the fuel and the attended also forgot to remind me, but I was shocked that they sent police to my house, they could have just called me since they managed to get my physical address the embarrassment I felt, wow sasol garage C*****dene that’s how you treat your loyal customer. And I transferred the money and the attended still said she knew my mom and that I also come there but felt the need to call the police. So much for building customer loyalty. It’s not that I didn’t want to pay, even the attended forgot to remind me m so shocked, and not using that sasol garage ever.

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Replies (1)
Sasol
Sasol's reply30 Jan 2020, 06:26
Official
Good morning Mpho,

Thank you for taking the time to submit your review.

Your complaint has been acknowledged and has been sent to our Retail Account Manager for assistance.

The reference number for your complaint is 1.0.0.3.7.1.1.8.4

Kind regards,
Quality, Incident and Complaints Management