DM
Dumisani M

1 reviews | Active since Oct 2012

30 Jun 2019, 13:18

Stay away from Sasol Garage, Corner Van Dyk and Osborn Road

On Saturday 2019-06-29 at about 09h35 I stopped at Sasol Garage, Corner Van Dyk and Osborn Road to fill up the petrol, I told the petrol attendant to put R100 (95 Unleaded) for me. After that I left but on the way I saw that a car gauge did not go up. I am driving a Renault KWID which is 28 litres tank and when I put R100 petrol the gauge definitely go up because it’s a small car with small tank. I went back to the garage and they said they will call me when the Manager is on site which they did. I went back again and the rude manager Brian wanted to chase me because I said he was rude but I insisted and he showed me the CCTV footage where I only saw a petrol attendant putting a nozzle in my car, THERE IS NO EVIDENCE AT ALL THAT HE DID PUT PETROL IN MY CAR. NO CAMERA SHOWS THE MACHINE READINGS WHILE HE WAS PUTTING PETROL.

0
Replies (4)
Sasol
Sasol's reply01 Jul 2019, 06:32
Official
Good morning Dumisani,

Thank you for your email.

We have acknowledged receipt of your complaint and have sent it to the relevant Retail Territory Manager for assistance.

Your reference number is ***.

Kind regards,
Quality, Incident and Complaints Management

Sasol
Sasol's reply01 Jul 2019, 06:33
Official
Apologies, reference number is ***

DM
Dumisani M's update01 Jul 2019, 12:09
Reviewer Update
I saw some complaints saying they did not get help from Sasol, If you don't help me I with my family will not use any Sasol garage again.
Sasol
Sasol's reply01 Jul 2019, 12:13
Official
Hi Dumisani,

We are very sorry to hear that, however your complaint was sent to the Retail Territory Manager this morning, for intervention. I will follow up later today on any progress

Kind regards,
Quality, Incident and Complaints Management