Staff ignoring customers while talking to their fr

I arrived at Kent fuel station to top up oil around 21h50 , two petrol attendants were with their friends next to the window where payments are made. I asked for a paper coz I wanted to check oil, there was no paper . I teared the magazine I had in my car, I ordered oil. Nobody paid attention to me until I decided to go to BP after waiting more than 5 minutes for the oil.. when I started the car one asked his colleague if I'm leaving and he responded by saying let him go. I don't know their names as they were not wearing name tags. It was my first time to visit this branch and I swear I will never again. No wonder why the outlet is so quiet most customers might have experienced what I have seen. First impression lasts forever