GM
Godfrey M

1 reviews | Active since Dec 2016

01 Feb 2018, 10:06

Shoddy Service By Attendant and Dont Care Attitude

Yesterday we drove to Cnr Kgosi Mampuru & Visagie St, Pretoria, Gauteng, 000 to pour fuel, but we regretted the moment we entered that Filling Station. We were travelling in a black C-class Mercedes -Benz EXACTLY 15:57 PM RVR 606 GP when we entered that station. We went to the first pump, the attendant who served us lacks Sasol work ethics after pouring R200 fuel in a flash he went to attend another client without telling me whether he is finished or what, I found this very rude and lack of respect, That filling Station it shown that is being operated like a stokvel or Tuck Shop, When i called him from the other end of the Fore-court to ask why is he treating us as if its a favour to pour petrol there, He did not wear a name tag, his Sasol shirt was hanging-out his boots strings were hanging, his cap worn as if he is going to a festival, un-presentable at extreme and this are the people at the fore front of your business, Sasol you should be ashamed of yourself to have people of this calibre and think we are getting "value for our money"

However, as if it was not enough to be treated with such discard and humiliation, I informed him that i will lodge a grievance with his superiors, “he laughed his heart out loud right in front of our face" with no remorse and shame, his colleagues joined in, and after the laugh another one was quick to jump in to defend his fellow "troop of bad service" that he is not laughing at us but it clear even his arrogance and pride like that of a pea**** was aimed at us, to say even if we complain he is protected from the top by his seniors and we are probably wasting time complaining. The boy is so young that even my children at home are not his peers. Kindly help us to deal with your "Cheque collectors" at this service station because as clients we are at the receiving end of this Bile and disrespect

0
Replies (1)
Sasol
Sasol's reply01 Feb 2018, 11:39
Official

Hello

We acknowledge receipt of your complaint from Hello Peter, the complaint will be forwarded to the Retail Territory Manager to liaise with the service station.

Regards
SAE Contact Centre
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