Sasol's employees Medical scheme Incompetence nearly ruined my CREDIT profile

Sasol's employees Medical scheme Incompetence nearly ruined my CREDIT profile. In September 2019, my wife left the employ of Sasol and obviously the employees Medical scheme Sasolmed. She gave a month's notice as per the company policy. After her departure from Sasol she received sms from credit collectors stating that she owes Sasolmed R126. At first we ignored these sms because we felt it was impossible to owe Sasolmed. We thought impossible beacuse before one leaves Sasol a clearance is done on them to ensure that they have returned all the companies properties and that all loans to the company are paid from their last salary this should also include the members portion on medical invoices submitted. After logding a complaint on Hello Peter we were for the first time contacted by Sasolmed and they informed us that they have been sending my wife communication on Sasol email informing her that she owes them and this was after she has left Sasol. The medical aid was made aware of her resignation from Sasol and withdrawal from Sasolmed. Because the notice was given a month in advance all the monies owed to them were supposed to be claimed from her SASOL salary as per norm, specially the older pharmacy medicine's member's portion copayments (as we were told this is what she was owing). This was obviously not done. We then requested to be sent a break down od the cost owing. Up to this day we never received the requested breakdown. We ended up paying the amount charged by the collection company including interest. We paid not because we were wrong but because of superior logic we had., to protect our credit profile. Imagine if the amount was high and we couldnt afford it. Fortunately we ended up paying around R292 to avoid the collectors increasing the cost because for them is not to help recover the money but to make as much money as possible. Sasol should protect its current and former employees as they also contributed to its success especially when they leave in good faith. I am raising this issue as a matter of principle and not necessarily the money we paid. Imagine if this amounts were large. As for Sasolmed their service is Horrible and their arrogance is way disgusting. After leaving Sasol we also left Secunda so they are claiming they also sent mails to our house. They unilaterally handed us over to the creditors without ensuring that we received the communication sent to our house which they could have done by registering the mail ensured that we signed receipt. As for the mails that were sent to my wive's work email, its so embarrassing to even assume we received the communication because they were aware she left Sasol. I hope the current Sasol employees make sure of the amounts owing to the medical aid before they leave the company. Dowelani Munzhenzi from Sasolmed you could have done better. I wish the same happens to you or even worse.