1 reviews | Active since Aug 2018
Sasol will never see me again
My companies fuel bill is up to R13 000 a month. More than a year ago I went to Sasol Heidelberg and they somehow put 97 litres of diesel into my 90 liter tank.I have never had this happen to me before in the 200 000km I have driven this vehicle. I wished to speak to a manager as I wasnt willing to pay for 7 litres of diesel that could not be in my car, and I was told he was not there. I went into there admin office and demanded to speak to the manager and they should phone him. They finally phoned him and he argued whith me and told me to leave my card and he said he would get back to me. He never did! I took my R13 000 a month business somewhere else. Today I was in a big rush and the closest fuel station was Sasol,I went to pick up 10 liters of petrol for the generator and I had sit and watch how people who came after me were served and had left already. In the more than 10 minutes I waited there nobody had a t least acknowledged me or said they were on their way. Finally a attendant came over dragging his feet and asked me if I'm ok. I asked if I could talk to the manager and can you believe IT!? He says to me there is no manager. A lady that works in the office arrives in her car and the staff tell her to come over to where I am, as I'm trying to get the telephone number of the manager. All she can say is leave your particulars here and we will get back to you.
I have my own business and If I ever treat any of my customers like this they will never use me again. I have not used any Sasol garage for the past year and I will never use any Sasol again. Daniel
Thank you for your email.
On behalf of Sasol, we sincerely apologise for the poor service you experienced. In order for us to log your complaint and escalate it to our Retail Account manager, please could you provide the name of the Sasol service station you visited.
Kind regards,
Quality, Incident and Complaints Management.
Thank you for your email.
On behalf of Sasol, we sincerely apologise for the poor service you experienced. In order for us to log your complaint and escalate it to our Retail Account manager, please could you provide the name of the Sasol service station you visited.
Kind regards,
Quality, Incident and Complaints Management.
Thank you for taking my call this morning, to clarify the name of the service station you visited. After confirmation, it was established that you visited Suikerbos Motors. I have logged your complaint and it has been sent to the Retail Account Manager.
Your reference number is 1.0.0.3.6.3.8.9.0
Kind regards
Quality, Incident and Complaints Mangement
Thank you for taking my call this morning, to clarify the name of the service station you visited. After confirmation, it was established that you visited Suikerbos Motors. I have logged your complaint and it has been sent to the Retail Account Manager.
Your reference number is 1.0.0.3.6.3.8.9.0
Kind regards
Quality, Incident and Complaints Mangement
