Sasol Walkerville
I am appalled at the service from this Sasol garage in Walkerville. Firstly i drove past an Astron garage and a Engen garage to support this Sasol garage in Walkerville. Its a 12.6km drive to this Sasol garage, one way. Upon arrival I asked for a full tank of diesel when the attendant asked will I be paying by card or cash. I told him that it was a bussiness petrol card, the attendant the asked to check if the card will work on their card machines. After running in their convenience shop to 'check' if the card was working, he was instructed to ask me how much does a tank of diesel cost as he needs to swipe the ammount first. I rep**** to him that usually is around R1700 but that it would be impossible to estimate as the vehicle is not entirely empty. I then told him to fill up the vehicle, should a problem with the card arise, I will swipe my debit/credit card. After filling up the vehicle, it came to R1561 for the diesel. I then gave him my Sasol rewards card to swipe for the purchase, then the attendant rep**** that they dont accept the rewards card any more. When asked why, his reply was that its new owners. I can assure you today was the last day to support this Sasol garage. I will save myself the hastle of driving further and getting unacceptable service. Give this owner a clown suit to run this Sasol garage as its the same as a circus. I am a loyal Sasol supporter but I can promise this garage will never see me again.
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Reference no: WO***
Description: Customer was told they are not taking Sasol Rewards Card as the owner still new Your request is currently being processed and feedback will be provided as soon as possible.
Regards
Sasol Queries & Enquiries
Best regards,
Thank you for your review
Kindly send us your slip to: ***
Your email has been successfully logged with the Sasol Contact Centre.
Reference no: WO***
Description: Customer was told they are not taking Sasol Rewards Card as the owner still new Your request is currently being processed and feedback will be provided as soon as possible.
Regards
Sasol Queries & Enquiries
Best regards,
Thank you for your review
We do not have a number where you can send the slips but we have email address, you can scan your slips and send them at: ***
and use your reference number above as your Subject line
Or you can Call Sasol Rewards Programme Contact Centre on: ***
Regards,
Sasol Queries & Enquiries
Best regards,
Thank you for your review
We do not have a number where you can send the slips but we have email address, you can scan your slips and send them at: ***
and use your reference number above as your Subject line
Or you can Call Sasol Rewards Programme Contact Centre on: ***
Regards,
Sasol Queries & Enquiries
Best regards,
