Sasol shares pay out

My aunt bought shares in 2007 at Sasol Inzalo. We have not received any communication whatsoever that Inzalo was now Khanyisa. After we found out about the issue we then made follow ups to know what was going to happen with the shares. We were then told that as a compensation from Khanyisa , we will receive 5% . We have been communicating with several consultants who then told us different version of stories everytime. We had then sent all the necessary documents from Feb 2018 until June , up to date we have not received anything . On the 19th June we spoke to Keamogetswe Seloane who told us that our documents were outstanding, she then sent us the third party indemnity claim form , we then filled in and sent it back. Waited for Weeks and nothing happened still. On the 25 July, called and spoke to Melusi Dladla who then transferred my call to Thandiwe Langa who then confirmed that 5% is due to me but the rest of the shares will be claimable in 10 years. We then told that the money takes about 30 days . My problem again is I have not received any confirmation from them , and I am not sure that indeed the money will be paid on the given date. Considering that they did not inform that the shares were transferred to Khanyisa.

I really need the money to pay for my daughter's fees. It is really frustrating to wait for something that you are not sure will happen. Can I get an assurity from Sasol that I will get my money . I have provided an email address for them to send that confirmation letter. Please help- frustrated mom