1 reviews | Active since Jan 2016
Sasol Service Station Carwash in Randburg does not provide the services I paid for
<p> Good day,</p> <p>On Saturday, 27 August, I went to the carwash at the Sasol Service station on the corner of Rabie str and Malibongwe in Ranburg (opposite Randburg High School). As I usually do, I pay R50 extra for the upholstery clean/wash as well. Only AFTER they finished cleaning my car and AFTER I paid for everything, they told me that they do not do upholstery cleaning during weekends and only during the week. When I asked the cleaner what I should do since I had already paid the R50 extra for the upholstery wash, she proceeds to tell me that she wiped my seats with a wet cloth "because I paid". So I paid R50 extra (over and above the R60 for the superior wash) for someone to literally take 2 minutes and wipe my seats with a wet cloth?? Why did no-one inform me that they do not do this service over weekends when I paid? I always pay for this as an extra at Sasol garages when I take my car for a wash. I will not hesitate to spread the word to all my friends and family to avoid this carwash at all costs since this is really substandard service.</p>
Hello
We acknowledge receipt of your complaint from Hello Peter, the complaint will be forwarded to the Retail Territory Manager to liaise with the service station.
Regards
SAE Contact Centre
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Hello
We acknowledge receipt of your complaint from Hello Peter, the complaint will be forwarded to the Retail Territory Manager to liaise with the service station.
Regards
SAE Contact Centre
***
Thank you for SASOL head office and SASOL Randburg service station for contacting me and resolving my issues!
Thank you for SASOL head office and SASOL Randburg service station for contacting me and resolving my issues!
