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Riaan P

1 reviews | Active since Aug 2019

11 Nov 2022, 10:58

Sasol Rietfontein Refused to take my Sasol rewards card

Sasol Rietfontein garage shop refused me to swipe my rewards card.

0
Replies (3)
Sasol
Sasol's reply11 Nov 2022, 13:39
Official
Dear Riaan

Thank you for your review

Kindly send your slips at: ***

Make a Reference number your subject line

Your email has been successfully logged with the Sasol Contact Centre.

Reference no:  WO***

Description: Garage shop refused me to swipe my rewards card.

Your request is currently being processed and feedback will be provided as soon as possible.

Regards
Sasol Queries & Enquiries

RP
Riaan P's update11 Nov 2022, 14:05
Reviewer Update
I DON'T have a slip as they said that the SASOL GARAGE only allow the rewards card to be use for FUEL and nothing else, that is just after I filled my car for R1000+ of fuel at them
After logging this on HelloPeter I did log a call at complaints and while on the line the call center agent wanted to talk to the garage owner and he chased me away like a dog saying things like (JOU P.O.E.S and F.O.K.K.O.F)
I did request a copy of the phone call, if this is not resolved in a proper manner I will take legal action for verbal abuse against me.
Sasol
Sasol's reply14 Nov 2022, 09:57
Official
Dear Riaan

Thank you for your review

Kindly note that in future you need to keep the Slip so that we use the slip to reimburse your points

In the meantime this call will closed

Regards,
Sasol Queries & Enquiries