Sasol rewards support terrible

Sasol rewards programme is operated by a bunch of the most *********** staff. I have called in 5 times to the rewards helpdesk, because the card issued was linked to another person's profile. They advised me to go and get a new card, and this is where the problem escalates. They cannot link my new card to my profile (who knows why) and I have lost my monetary reward that i had in my original card. The staff work in an office that has people shouting loudly so that you can't hear the call centre staff and they cannot hear you. I have spent over 110 minutes of my airtime trying to get this issue resolved but it seems that your ***********'s are not able to do that. The quality of the office surrounding sounds contributes to this as well.