Sasol Rewards - R438 points to be forfeited due to Sasol system Error - 3 days no reply

I am a loyal Sasol customer, on the 13th of October ,i called Sasol rewards about my rewards card not linking to my physical card.I was told my personal details are linked to two cards with ZERO points, and actual physical card with points is linked to SOMEONE ELSE.

The agent said there is nothing they can do and I will forfeit approximately R438.76 worth of points.

I'm in possession of the physical rewards card, cash slip showing points, bank statement showing Sasol transactions and OTP from registration and had stated in the email I sent, I was promised a response in 8 - 24 hours.

It is now 3 days later - COMPLETED SILENCE .no reference number, no manager escalation.

Linking my private details to another person is POPIA data breach, and forfeiting points due to your system error is against CPA.

I demand: 1.My physical card correctly linked to my profile.

2.My R438 points restored immediately

3. Formal complaint reference.

If not resolved in 48 hours, I will escalate to CGSO and NCC.

cardholder Millicent Z. Dladla