Sasol Rewards – No Response 9 Days After Logging Support Ticket

I am disappointed with the lack of response from Sasol Rewards.

I logged a support ticket on 1 February regarding a Spur voucher redeemed through Sasol Rewards that cannot be used at any Spur branch. The system automatically acknowledged the query and provided a case number, with an indicated response time of 8–25 hours.

It has now been 9 days, and I have received no response, update, or acknowledgement from a human agent.

A previous HelloPeter complaint was closed on the basis that the issue was “pending,” yet there has been no follow-up or engagement since.

At this point, I am simply asking for communication and a resolution — either a replacement voucher or a refund of the redeemed rewards.

The complete silence from Sasol Rewards is unacceptable.