Sasol Rewards card duplicated or **********?

A few months ago when Sasol started their rewards card program I was offered a Rewards card at one of the garages. After explanation from the pump attendant I accepted and did the necessary registration and linking to activate the card on their system.

I have been using the card since then every time I fuel up, which is at least once a week - full tank. I have to drive to participating garages though, since all garages - and the one closest to me - are not all participating.

When I fueled up again on Saturday 12 November 2022, I decided to check my points and maybe use it for the first time, thinking I must have quite a lot by now.

I then noticed that my points was only at 1,370 - this was when fueling up on 5 November 2022. I checked my previous fuel slip from the week before and noticed that my points on that day, 29 October 2022, reflected 12,115 points. I have never used my points and queried this with the pump attendant. My new slip for fueling up on 12 November 2022 reflected 3,330 points - picking up again.

But my question was: what had happened to the rest of my points if I know that I have never used it for cash back.

The pump attendant referred me to the garage manager. She could not assist me and referred me to the Durban number on the card stating that I should call them.

I just got off the line with them:

I spoke to both a lady by the name of Promise and one by the name of Thabisa in their Client Service division.

Both of these ladies said, after taking all my details - ID, Cell phone number, the Card number - that I am apparently NOT registered on their system and that the card in my possession belongs to someone else.

I wanted to know who, but they are not allowed to tell me.

I was asked where I usually fill up and it was conveyed to me that the person to who this card belongs fill up at a Sasol on the N17. I do not even know where this is. I fill up only in the Centurion area.

I explained to the ladies I spoke to that this card has been in my possession since registration, that I swipe it every time I fill up. The process: I sit in my car, hand it to the pump attendant when he comes with the card machine. He swipes it, hands it back to me, I replace it in my purse and hand him my bank card to pay for my fuel. Then he also returns my bank card which I put away and I drive off.

Neither of the consultants can explain to me how I can be in possession of a card registered in another person's name. And this person, despite me registering this card in my name and using it, the other person is getting the benefits of the points and clearly using it.

The consultants are telling me that I did not register the card. This I did before I left the garage that day and I personally did it.

The point is, if this card was given to me by a pump attendant, which I registered in my name and it has been in my possession since day one, how can I be in possession of a card with a card number belonging to and being used by someone else?

As a matter of fact - how can he be using this card if it is in my possession?

And quite clearly this other person is reaping the benefits of me using this card, since it had more than 12,000 points on 29 October and a week later it reflected only 1,300 points without me EVER using it for cash back rewards.

Either Sasol duplicated card numbers or there is some form of *****ulence going on.

I would very much like Sasol to investigate and explain this to me.

I have always been a very good supporter of Sasol, but I fear I will rather support BP or Engen from now on.