Sasol rewards

I feel like sasol rewards it's not taking their customers serious, I fill up more than 900 litres weekly, so I was told to write card numbers down then the manager will load the points manually, before it was fine for a week then now all that is gone and the manager she's so kind and friendly to show me the proof that she's been sending my points to sasol rewards. She even called the 031 number while I was there but nothing is happening, at least if they were communicating with me regarding this delay of loading my points would have been better. It hurts to see that the managers are doing their jobs very well down there but the sasol rewards management are just sitting up there doing nothing. I rate sasol rewards 0 out of 10.