MK
Matthew K
1 reviews | Active since May 2013
09 Aug 2020, 20:49
Sasol refusing to honour specials.
I went to Sasol Welkom Square in Welkom. I wanted to purchase two Monsters, which are currently on special for 26 Rand. I took two sugar free Monsters. The two staff members rudely told me they were not on special. I checked the advert which did not exclude certain varients. I told them this and they continued to argue with me. I eventually asked them to please ring these up as this was the flavour I wanted.
The two staff members were also not wearing masks or observing social distancing. They came into my personal space while arguing.
Staff also did not provide me with a proof purchase that I could use to prove I had been overcharged.
This is unacceptable.
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Replies (1)0
Replies (1)Sasol's replyOfficial
11 Aug 2020, 21:41Good Afternoon Matthew,
Thank you for your email.
please note that a complaint has been logged against Sasol Welkom Square with reference number 1.1.0.0.3.8.0.7.5.9
Our retail account manager will investigate and provide feedback.
regards,
Quality, Incident and Complaints Management
Thank you for your email.
please note that a complaint has been logged against Sasol Welkom Square with reference number 1.1.0.0.3.8.0.7.5.9
Our retail account manager will investigate and provide feedback.
regards,
Quality, Incident and Complaints Management
Sasol's reply11 Aug 2020, 21:41
Official
Good Afternoon Matthew,
Thank you for your email.
please note that a complaint has been logged against Sasol Welkom Square with reference number 1.1.0.0.3.8.0.7.5.9
Our retail account manager will investigate and provide feedback.
regards,
Quality, Incident and Complaints Management
Thank you for your email.
please note that a complaint has been logged against Sasol Welkom Square with reference number 1.1.0.0.3.8.0.7.5.9
Our retail account manager will investigate and provide feedback.
regards,
Quality, Incident and Complaints Management
