MK
Matthew K

1 reviews | Active since May 2013

09 Aug 2020, 20:49

Sasol refusing to honour specials.

I went to Sasol Welkom Square in Welkom. I wanted to purchase two Monsters, which are currently on special for 26 Rand. I took two sugar free Monsters. The two staff members rudely told me they were not on special. I checked the advert which did not exclude certain varients. I told them this and they continued to argue with me. I eventually asked them to please ring these up as this was the flavour I wanted.

The two staff members were also not wearing masks or observing social distancing. They came into my personal space while arguing.

Staff also did not provide me with a proof purchase that I could use to prove I had been overcharged.

This is unacceptable.

0
Replies (1)
Sasol
Sasol's reply11 Aug 2020, 21:41
Official
Good Afternoon  Matthew,

Thank you for your email.

please note that a complaint has been logged against Sasol Welkom Square with reference number 1.1.0.0.3.8.0.7.5.9 

Our retail account manager will investigate and provide feedback.

regards,
Quality, Incident and Complaints Management