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Nelis E

1 reviews | Active since Aug 2013

17 Jul 2019, 10:31

Sasol Overcharged me 15 liters on 40 liters

On Sunday I filled up at Sasol Lynnwood Ridge

My Tank capacity is only 45 liters Sasol charged me 55 Liters.

I went to the manager, they didn't get back to me nothing I want my money back!

0
Replies (6)
Sasol
Sasol's reply17 Jul 2019, 10:36
Official

Good day,

Thank you for your email.

Firstly i would like to apologize for the incident.

may you kindly provide your contact details so that i can log a complaint on your behalf.

Customer Service Consultant M&S: 

Quality, Incident and Complaints Management

SA Energy



NE
Nelis E's update17 Jul 2019, 11:10
Reviewer Update
Good Day Sasol, Thanks for the quick response, My name is Nelis and Contact no. is ***
Sasol
Sasol's reply17 Jul 2019, 11:17
Official
Good day Nelis,

Complaint have been logged with reference number ***.

Once again your contact details are needed for communication purpose .

Customer Service Consultant M&S: 

Quality, Incident and Complaints Management

SA Energy





Sasol
Sasol's reply17 Jul 2019, 11:23
Official
Good day,

Reference number is ***.

Thank you
Sasol
Sasol's reply17 Jul 2019, 11:29
Official
Good day Nelis,

May you kindly respond with your contact details in the same way I've responded with the reference number 1.0.0.3.4.8.4.8.8.

Thank you

Sasol
Sasol's reply17 Jul 2019, 15:28
Official
Thank you Nelis