AM
Aziz M
1 reviews | Active since Oct 2020
13 Dec 2024, 16:46
SASOL OTTERY POOR SERVICE
Bad service delivery. Owners only want to hire few petrol attendees and people must wait for service.
I approached the manager "KASHIEF" and tell him they need more staff. He gives me attitude and even points a finger in my face instead of acknowledging the service delivery is poor.
Then comes the owner out. He addresses me "WHATS YOUR PROBLEM" Like wow is that how a owner talks to people? And when I tell him he's service is poor and needs to employ more staff , he then tells me I should go else where and I will not be served there anymore.
Shame on SASOL as a brand .
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Sasol's replyOfficial
17 Dec 2024, 09:06Dear Aziz
,Your complaint has been successfully logged with the Sasol Contact Centre.
Reference no: CS***
Call Description: Bad service delivery. Owners only want to hire few petrol attendees and people must wait for service. I approached the manager "KASHIEF" and tell him they need more staff. He gives me attitude and even points a finger in my face instead of acknowledging the service delivery is poor. Then comes the owner out. He addresses me "WHATS YOUR PROBLEM" Like wow is that how a owner talks to people? And when I tell him he's service is poor and needs to employ more staff , he then tells me I should go else where and I will not be served there anymore. Shame on SASOL as a brand .
Regards,
Sasol Queries and Complaints Team
,Your complaint has been successfully logged with the Sasol Contact Centre.
Reference no: CS***
Call Description: Bad service delivery. Owners only want to hire few petrol attendees and people must wait for service. I approached the manager "KASHIEF" and tell him they need more staff. He gives me attitude and even points a finger in my face instead of acknowledging the service delivery is poor. Then comes the owner out. He addresses me "WHATS YOUR PROBLEM" Like wow is that how a owner talks to people? And when I tell him he's service is poor and needs to employ more staff , he then tells me I should go else where and I will not be served there anymore. Shame on SASOL as a brand .
Regards,
Sasol Queries and Complaints Team
Sasol's reply17 Dec 2024, 09:06
Official
Dear Aziz
,Your complaint has been successfully logged with the Sasol Contact Centre.
Reference no: CS***
Call Description: Bad service delivery. Owners only want to hire few petrol attendees and people must wait for service. I approached the manager "KASHIEF" and tell him they need more staff. He gives me attitude and even points a finger in my face instead of acknowledging the service delivery is poor. Then comes the owner out. He addresses me "WHATS YOUR PROBLEM" Like wow is that how a owner talks to people? And when I tell him he's service is poor and needs to employ more staff , he then tells me I should go else where and I will not be served there anymore. Shame on SASOL as a brand .
Regards,
Sasol Queries and Complaints Team
,Your complaint has been successfully logged with the Sasol Contact Centre.
Reference no: CS***
Call Description: Bad service delivery. Owners only want to hire few petrol attendees and people must wait for service. I approached the manager "KASHIEF" and tell him they need more staff. He gives me attitude and even points a finger in my face instead of acknowledging the service delivery is poor. Then comes the owner out. He addresses me "WHATS YOUR PROBLEM" Like wow is that how a owner talks to people? And when I tell him he's service is poor and needs to employ more staff , he then tells me I should go else where and I will not be served there anymore. Shame on SASOL as a brand .
Regards,
Sasol Queries and Complaints Team