SASOL MT EDGECOMBE IS IN A MESS

the service at the Sasol Mount Edgecombe petrol station is pathetic, they are always out of fuel and their attitude is unbelievable. Staff sit in the office that has a clear glass that overlooks the pump area, staff sitting in their would see you drive up to the pump but will not come out to assist until you hoot or step out of the vehicle. I am amazed that the SASOL brand would entertain Franchisees that continuously bring their brand into disrepute. I only use SASOL because of my rewards program through my bank. even the convenient store is in such a poor state, with lights not working etc. I really hope that SASOL would step in and address these issues with the franchisee as a matter of urgency. Sasol should go look at the Shell and Caltex service stations and learn a few things. I haven taken to this channel because I have on numerous occasions tried to contact the franchisee but he/she just does not take calls. I have spoken to the manager who blamed Sasol for not delivering on time hence the "out of fuel" situation. I have 7 of these incidences and was unable to speak to the owner even once. The business is situated in a prime spot and if managed properly can easily double their turnover, which in turn would mean a higher royalty for Sasol. Why are you not addressing this franchisee.