lvdm
leon van der merwe

1 reviews | Active since Apr 2013

11 Oct 2021, 10:12

Sasol Madeliefie centre be careful when you fill up

On Saturday afternoon I thought it a good idea just to fill the vehicle with R100.00 as I was in a rush At the time I could only do 13km and for the reason I only filled with R100.00 and decide I would fill up on Monday With R100.00 I can do 90 km and as I was about 5 km await from the filling station I noticed on vehicle computer I can now only do 10km I turned around to find out what was going on but could not find the pump attendant and then realized although he registered the on the pump the money I gave him he never filled the vehicle *****ing the money I gave him Just to check my theory I filled up at another filling station for the same amount giving me 90km distance to drive Although I can nothing now nothing I would suggest is be weary of Sasol Madeliefie Pretoria North and ask for a slip next time

0
Replies (3)
Sasol
Sasol's reply11 Oct 2021, 14:53
Official
 
Dear  Leon
Your email has been successfully logged with the Sasol Contact Centre. 
 
Reference no: WO***
  • Description: Sasol Dorandia Complaint
 
Your request is currently being processed and feedback will be provided as soon as possible. 
 
Regards,
 Sasol Queries & Enquiries 

lvdm
leon van der merwe's update12 Oct 2021, 15:17
Reviewer Update
I have since received a follow up phone call from the owner regarding this matter
It was proofed that the amount tendered is the amount in fuel I received and I accepted the fact that we could not fully proof beyond doubt why the difference between 2 filling stations I got different distances after filing with R100.00 each
I did though notice from Sasol that the calibrated value was 5.34 which was shown to me by my wife at the time of filling the tank but did not unfortunately did not checked the other filling station at the time
After discussion with the owner I had to admit that no money was ****** from me
I have learned from this not to trust my wife again to do the checking on my behalf and would rather exclude her on any decision making processes and would rather do it myself as I cannot tolerate further *********** actions and stupidity
I have the necessary educated integrity and skills to take the appropriate and correct actions
Each time I fill up I will request a slip as proof and will also not fill the tank without being present and will do a full checking to ensure that all conforms to the required protocols
Another thing I would like to mention is that I did under no circumstances published this on an social media platform not circulated on Google as I was accused of by the owner
I only used Hellopeter
Sasol
Sasol's reply13 Oct 2021, 09:56
Official
Good day Mr Van Der Merwe,

Thank you for taking my call.

As we discussed, you have confirmed that the complaint at Sasol Dorandia has been resolved.

Your complaint will be closed off

Have a lovely day further

Kind regards,
Monique 
Sasol Queries and Complaints team