SASOL Loosing the Plot...

Seems Sasol is loosing the plot completely (and potentially customers as well). I was a shareholder but that went bad. I've always filled up at Sasol filling stations - even where I needed to travel additional distances. Now it seems they cannot even get their loyalty program to work... I have a card since it became available and swiped every time. I never used any points. Now, it gives an error message at the filling station - "not registered". It was and is. I tried resolving the matter with Sasol twice - Even had their Zenzele system responding... They communicate that I need to do this and that, but still; no solution!

And, then they close my request for service...