Sasol King Shaka Broke my windscreen, and they refused to pay me

I am writing to express my disappointment regarding an incident that occurred at the Sasol King Shaka Airport petrol station. During a routine refueling, the petrol attendant handled my vehicle’s bonnet negligently, resulting in it being blown by the wind and subsequently damaging my windscreen.

Despite the clear negligence on the part of the attendant, the manager, Mr. Chris van Rensburg, has refused to accept responsibility or offer compensation for the damage caused. This is especially disheartening considering that I am a loyal customer and had just purchased R500 worth of fuel using my loyalty card.

I am extremely dissatisfied with the lack of accountability and poor customer service I received in this matter, and I hope that Sasol will take the appropriate steps to address this issue promptly and professionally.