AB
Andre B

1 reviews | Active since Jun 2015

10 Jun 2015, 12:21

Sasol Keywest Krugersdorp worst service ever

2 months ago I put in petrol at Sasol Keywest. The attendant accidentally broke off my petrol cap cover (flap). I reported this to the manager KEiTH VAN ROOYEN, he said to get quotes and he will come back to me. 2 days later the attendant came to me and said I must give him till the end of the month as the manager said it must be paid out of his own pocket. I complained with Keith and said I can't wait forever and Sasol must have insurance to cover damage. Keith said that if I'm not happy how they handle things they will sort it out in their own time.<br> 4 weeks later the problem wasn't solved, I phoned Keith and he had an attitude as if its my fault they broke my petrol flap. Numerous phone calls and 4 weeks later it was fixed.<br> BUT THIS IS NOT WHERE IT ENDS!!<br> Now every time I stop at Sasol Keywest not one of the attendants wants to help me.<br> I queried this and they said their manager KEITH told them that no one is to help me unless I open my petrol flap and cap myself and if I want oil put in I must also do it myself so I can't complain that they brake something.<br> I queried this with KEITH he again had an attitude and said if Im not happy with his decision I must go somewhere else

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Replies (1)
Sasol
Sasol's reply23 Jul 2015, 13:41
Official
Hello AndredeBeer,

Hello Andre

We acknowledge receipt of your complaint, the complaint will be forwarded to the Retail Territory Manager to liaise with service station.

Regards
SAE Contact Centre
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