1 reviews | Active since Jun 2015
Sasol Keywest Krugersdorp worst service ever
2 months ago I put in petrol at Sasol Keywest. The attendant accidentally broke off my petrol cap cover (flap). I reported this to the manager KEiTH VAN ROOYEN, he said to get quotes and he will come back to me. 2 days later the attendant came to me and said I must give him till the end of the month as the manager said it must be paid out of his own pocket. I complained with Keith and said I can't wait forever and Sasol must have insurance to cover damage. Keith said that if I'm not happy how they handle things they will sort it out in their own time.<br> 4 weeks later the problem wasn't solved, I phoned Keith and he had an attitude as if its my fault they broke my petrol flap. Numerous phone calls and 4 weeks later it was fixed.<br> BUT THIS IS NOT WHERE IT ENDS!!<br> Now every time I stop at Sasol Keywest not one of the attendants wants to help me.<br> I queried this and they said their manager KEITH told them that no one is to help me unless I open my petrol flap and cap myself and if I want oil put in I must also do it myself so I can't complain that they brake something.<br> I queried this with KEITH he again had an attitude and said if Im not happy with his decision I must go somewhere else
Hello Andre
We acknowledge receipt of your complaint, the complaint will be forwarded to the Retail Territory Manager to liaise with service station.
Regards
SAE Contact Centre
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Hello Andre
We acknowledge receipt of your complaint, the complaint will be forwarded to the Retail Territory Manager to liaise with service station.
Regards
SAE Contact Centre
***
