Sasol K8 South - Bad management

Poured R200 petrol at Sasol k8 south and my petrol gauge did not move at all. The attendants advised me to drive around and maybe the R200 will reflect. I drove to another garage and poured R100 just to test if my car had a problem and surprisingly the petrol gauge moved as it should. I went back to Sasol k8 and explained to the manager that their petrol pump number 2 has a problem and he was not willing to listen to my concerns or to solve the issue. I tried to explain to him the error and that he will receive more complaints from customers regarding this faulty petrol pump but he was unwilling to listen to my complaint. He was rude and dismissive and lacked basic management and customer service skills. His only solution was that I should report him to head office which made no sense since I was reporting a faulty petrol pump but for some reason he took my complaint as a personal attack. Sasol needs to tighten its recruitment processes to hire qualified managers who have the necessary skills and emotional intelligence to handle customer complaints/suggestions in an effective way.