Sasol Inzalo not paying dividends

We are a family of four and each of us have Sasol Inzalo shares. A couple months ago my husband and I received our dividend payouts, but my two children did not. I called in to find out and it seems that their details (bank accounts, contact info etc) were not updated on the system and needed to be done, which I immediately did.

My daughters details were updated telephonically and I was assured that she would receive her dividend payout in 4 or 5 working days. This was months ago and still no payout.

My son's was a little more complicated as his identity number had changed a few years after purchasing these shares, due to a technical error on home affairs side. I got all the necessary documentation asked for by Sasol in order to change his ID number and other details on their system and update his profile. I sent this to them two months ago.

I keep calling, waiting literally for 30-40 minutes each time I call, only to be told its updating and my children's payouts will be received. This is going on for weeks and weeks, and my children have still not received their payouts. Even your call centre consultants are saying this is way too long, and try and assist, but still nothing is happening!

I want these profiles updated and the shares paid out as you have received from us everything you require but still are not updating and paying? If needs be, I will lodge a formalised complaint with the relevant complaints body in this regard.