Sasol Gas Melkbos means no hot food

Homeowners, beware. I was referred by an agent to Sasol Gas Melkbos and had the most distressing experience with them. After calling last week, they promised delivery the next day. Start of a major saga. Fast forward one week, no hot food, and reduced to eating out, in the middle of an extremely harsh Cape Winter. Daily calls, and (15) many emails, resulted in my eventually redirecting requests to the CEO of that office. A certain John called yesterday, apologizing that they had the wrong number, despite emails from my office with all the details. He claims they have been to my home daily, but oddly no call from them. Then a flurry of calls. They were on the same road, nobody was home, but " no worries" it would be delivered late yesterday. According to him, no time could be advised since the delivery people chat to ****s and there's no bad publicity. I asked how all the Checkers, PnP, Woolies deliveries seemed to work and advised them to sort logistics, however, he dismissed their operations noting they respond to calls! How does Sasol Gas work? No calls? During this period yesterday, I couldn't leave home since I still believed they would deliver, and ordered from PnP. Order arrived within the hour with same address details. Anyway by this time I realised this was fabricated nonsense and called another service provider who efficiently took details and said the driver could deliver the following day with a credit card machine. We exchanged emails and he confirmed many frustrated clients end up with them due to similar bad experiences with Sasol Gas. A sad reflection on a globally listed company. I have subsequently alerted the group's Secunda Head Office. Worst of lies and lack of service delivery in South Africa