LK
Lukas K

1 reviews | Active since Mar 2011

04 Aug 2019, 18:24

Sasol Garage Maraboe Ave Threatened with violence by staff.

I was filling my vehicle and the petrol attendant spilled diesel not only on my hands but all on my vehicle. He then put away the nozzle and proceeded to have a friendly banter session with his ***orkers. I called him and requested that he cleans up my vehicle where he spilled the diesel.

At this point he walked towards me and invaded my personal space and shoved his face into my face and started making fists at me. I asked what his problem is, if he is so incapable of doing his job that his first go to response is to threaten me with violence.

His ***orkers then formed a crowd around us telling me i am wrong i must voetsek out of here. I then requested if i would be allowed to pay for my diesel so i can leave, and i also requested to have the contact details of the owner. I was informed the owner is some living overseas and i cant speak to him.

I have informed my family of the incident and going forward we will refrain from using Sasol Service Stations due to your hiring of aggressive and incapable staff.

0
Replies (1)
Sasol
Sasol's reply05 Aug 2019, 08:21
Official
Good Morning Lukas,

Thank you for your email.

Firstly i would like to apologize for the service you experienced.

Please note that i have logged a complaint and will send the reference number via sms.

The retail account manager of the site will contact you regarding the complaint.

Regards
Quality, Incident and Complaints Management