Sasol Garage

On the 27th of March 2019 at 08:58:57, I was driving my hyundai h100, then decided to visit Sasol R28 west, krugersdrop. I was assistant by Innocent the petrol attendant. I requested that he puts R200 diesel, Innocent then assistant me and gave me my slip that you get after swapping your card. I was then back on my way, unfortunately after a few kilometers my bakkie started stalling and I thought maybe if the rough road I was driving in. It then came to a complete stop. I contact my machinic from Diesel-Pro and explained the problem. I was then advised by him to bring the bakkie in for testing, the bakkie was then towed to his workshop in Krugersdrop. To his shock he found fuel/petrol in the tank. I then decided to go back to Sasol R28 West to complain about what has happened. I requested to speak to the manager on duty. I was greeted by Elsabe (The Sasol manager) who I then explained my issue, she requested an invoice from me, so that to prove that I did visit her garage. I produced the receipt given by innocent as mentioned earlier, to my surprise she demanded the invoice. I explained that this is the only receipt I received. We then exchanged details and she promised me that she will come back to me as she needs to investigate the matter. A week later – I called her back-requesting feedback on the matter above, she then told me that she cannot assist me since I do not have the invoice. My issue here is that I use my bakkie to put bread on the table as I am unemployed, I was without my bakkie for a full week due to the incompetence staff in Sasol R28 krugesdrop, to make matters worse the cost to fix my bakkie amounted to R5362.30 (See attached invoice) that had to come from the same pockets that has been crippled already. Now Elsabe is refusing to take responsibility for the cost that I had to pay. This tells me that she never did any investigation, never went back to her till register to find the transaction that took place on the 27-03-2019 @ 08:58:27, check her security footage to confirm that a bakkie with the registration ZSW509GP did indeed visit the garage. I am no manager, but this is basic investigation steps I would have taken. Please get to me as soon as possible, see my details below. Your prompt response to the above matter will be highly appreciated. Name : David Rametsi Contact : ********** or ********** 608