AI
Adam I

1 reviews | Active since May 2021

04 May 2022, 07:41

Sasol Christian de Wet, Constantia

This morning at 07h07 pulled up at pump 1, and the petrol attendant standing outside the staff room facing me is having a fat chat with a mate off his and ignored me. I than drove off and later returned at about 08h15. The manager did not address my request for him to play back the footage to witness my incident. I then proceed to my car took out a pair of scissors and cut up the new promotion fuel card. I have supported the Sasol brand for many years, now they can kiss my ass goodbye. Had some conversation with some mates of mine, they suggested that the so called "Mystery Shopper" of Sasol should make there rounds there. It will be difficult simply because they do not have a complaints number nor a complaints email address. What a JOKE, avoiding it all. Will not be the least surprise if they do not monitor Hellopeter.

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Replies (1)
Sasol
Sasol's reply06 May 2022, 15:51
Official
 Dear Mr Ismail
 
Your email has been successfully logged with the Sasol Contact Centre. 
 
Reference no:WO***
 
Description:  Very poor service, or lack thereof received from Petrol Attendant
 
Your complaint is currently being processed and feedback will be provided as soon as possible. 
 

Regards 
Sasol Queries and Complaints team