YJ
Yolandie J

1 reviews | Active since Oct 2014

01 Dec 2015, 13:33

Sasol card *****

I had a meeting in Krugersdorp on the 27th of September. We stopped at the Sasol Chloorkop garage where I purchased something in store. I have not returned to that area since.<br> <br> Today I saw several different amounts that was billed to my account from Sasol.<br> Dates and amounts:<br> 31 Oct R37<br> 31 Oct R37<br> 28 Nov 42.50<br> 28 Nov R50 (Maxwells)<br> 30 Nov R42.50<br> <br> I phoned the manager who advised that I dispute this with the bank- which I have. <br> <br> I just feel that Sasol needs to do more to protect its customers against incidents like these?! It's only small amounts, but its now costing me time to sort this out with the bank. I had to cancel my card as someone clearly has my details. It's not acceptable and people like this give the company a bad name.<br> <br> I would like to know what measures you have in place to ensure that customers are protected.<br>

0
Replies (1)
Sasol
Sasol's reply01 Dec 2015, 13:39
Official
Hello YolandieDJ,

We acknowledge receipt of your complaint, the complaint will be forwarded to the Retail Territory Manager to liaise with service station.

Regards
SAE Contact Centre
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