Rude, Arrogant and Stubborn Manager

I'm writing to express my disappointment with the service I received at the Evander Sasol Filling Station. I had filled up my car over ten times, exceeding the R600+ threshold, as part of a promotion that offered a free car wash. However, when I went to redeem my free car wash in September, the staff informed me that the promotion had ended in August. I felt frustrated that I wasn't notified about the promotion's end date.

The situation escalated when I spoke to the manager, who was unhelpful, rude, arrogant, and stubborn. He told me he'd need to call his bosses to decide whether to honor the promotion, which I felt was unreasonable. As a loyal customer since the filling station's inception, buying fuel and food regularly for both my cars, I felt disrespected. I've been a loyal customer to this station, choosing it over other options in Evander, but the poor service and attitude made me realize it's time to take my business elsewhere.

I ended up taking both my cars to a nearby car wash and filled up at Engine 360 Filling Station instead, where I received good service. The experience made me understand the value of customer care, and I'll be sharing my experience with others to caution them about the service at Evander Sasol Filling Station.