jM
jeremia M

1 reviews | Active since May 2018

07 Mar 2025, 07:43

Rotten food and bad service

Since I launched a complaint on the 25th of April and no response has been provided to me.i bought food from your filling station in Nigel Springs and since I got an email saying the relevant station would call me and even today I haven't received any update.. it seems like you guys are used to having complaints and not giving a damn about your customers..I still say that the food that is sold at that garage is rotten and you I wish a health inspector could visit that garage to see what's happening.. there's a mixture of red biscuits with chocolate that is being sold there and one could see that those biscuits have expired even the white cream is falling off..I wouldn't recommend anyone to buy food there,the only safe thing to consume there is drinks. My colleague yesterday had the same issue after eating your rice and mince on Wednesday. I provided you guys with the address of the station and the time that I bought the food and you still wanted to see the receipt of the purchase,who keeps receipts after purchasing food??

0
Replies (4)
jM
jeremia M's update07 Mar 2025, 07:44
Reviewer Update
The date was the 25th of February 2025
Sasol
Sasol's reply07 Mar 2025, 08:24
Official
Dear Jeremia
Please note that your case is still open for investigation
Once the investigation is done you will be informed of the outcome
Regards,
Sasol Queries Team
jM
jeremia M's update07 Mar 2025, 13:28
Reviewer Update
I just received an email from Zenzele informing me that my case was closed and I never got any communication form anyone at sasol whatsoever. I have launched a complaint with the health ombudsman!
Sasol
Sasol's reply17 Mar 2025, 10:05
Official
Good day 
Kindly note that the complaint has been escalated to the food specialist.
Regards 
Queries Team