JJ
Jonathan J
1 reviews | Active since Jun 2019
21 Jun 2019, 14:26
Rondebult sasol
I will never again support sasol as a matter of fact I will be telling all of my friends and family to also not support them as their service is so poor there is next to none. Today I asked them to fill up my car and asked the attendant to stop when the autostop comes on needless to say he didn't listen and after pouring more than a R100 more than what my car could take and it by this time running down the side of my car making an actual puddle of wasted fuel under my car. I call the manager who did absolutely nothing but stand by and watch his attendant screaming and shouting at me after he was in the wrong.
Helpful (0)
Replies (3)0
Replies (3)Sasol's replyOfficial
21 Jun 2019, 14:33Good day,
Thank you for your email.
Firstly i would like to apologize for the bad service you received.
kindly note that for me to log a complaint regarding the site i need the name of the garage which you went to fill up at and secondly i need your contact details for the relevant retail account manager to contact you for full details about the occurred.
Regards,
Customer Service Consultant M&S:
Quality, Incident and Complaints Management
SA Energy
Thank you for your email.
Firstly i would like to apologize for the bad service you received.
kindly note that for me to log a complaint regarding the site i need the name of the garage which you went to fill up at and secondly i need your contact details for the relevant retail account manager to contact you for full details about the occurred.
Regards,
Customer Service Consultant M&S:
Quality, Incident and Complaints Management
SA Energy
Sasol's reply21 Jun 2019, 14:33
Official
Good day,
Thank you for your email.
Firstly i would like to apologize for the bad service you received.
kindly note that for me to log a complaint regarding the site i need the name of the garage which you went to fill up at and secondly i need your contact details for the relevant retail account manager to contact you for full details about the occurred.
Regards,
Customer Service Consultant M&S:
Quality, Incident and Complaints Management
SA Energy
Thank you for your email.
Firstly i would like to apologize for the bad service you received.
kindly note that for me to log a complaint regarding the site i need the name of the garage which you went to fill up at and secondly i need your contact details for the relevant retail account manager to contact you for full details about the occurred.
Regards,
Customer Service Consultant M&S:
Quality, Incident and Complaints Management
SA Energy
JJ
Jonathan J's updateReviewer Update
21 Jun 2019, 14:44It was at the sasol on Rondebult road just before the Hyperrama my details are Nicole ***
JJ
Jonathan J's update21 Jun 2019, 14:44
Reviewer Update
It was at the sasol on Rondebult road just before the Hyperrama my details are Nicole ***
Sasol's replyOfficial
21 Jun 2019, 15:33Good day,
Thank you for the respond i have logged a complaint with reference number ***.
kindly note that your contact details are also required for prompt communication purpose.
Regards,
Customer Service Consultant M&S:
Quality, Incident and Complaints Management
SA Energy
Thank you for the respond i have logged a complaint with reference number ***.
kindly note that your contact details are also required for prompt communication purpose.
Regards,
Customer Service Consultant M&S:
Quality, Incident and Complaints Management
SA Energy
Sasol's reply21 Jun 2019, 15:33
Official
Good day,
Thank you for the respond i have logged a complaint with reference number ***.
kindly note that your contact details are also required for prompt communication purpose.
Regards,
Customer Service Consultant M&S:
Quality, Incident and Complaints Management
SA Energy
Thank you for the respond i have logged a complaint with reference number ***.
kindly note that your contact details are also required for prompt communication purpose.
Regards,
Customer Service Consultant M&S:
Quality, Incident and Complaints Management
SA Energy
