JJ
Jonathan J

1 reviews | Active since Jun 2019

21 Jun 2019, 14:26

Rondebult sasol

I will never again support sasol as a matter of fact I will be telling all of my friends and family to also not support them as their service is so poor there is next to none. Today I asked them to fill up my car and asked the attendant to stop when the autostop comes on needless to say he didn't listen and after pouring more than a R100 more than what my car could take and it by this time running down the side of my car making an actual puddle of wasted fuel under my car. I call the manager who did absolutely nothing but stand by and watch his attendant screaming and shouting at me after he was in the wrong.

0
Replies (3)
Sasol
Sasol's reply21 Jun 2019, 14:33
Official
Good day,

Thank you for your email.

Firstly i would like to apologize for the bad service you received.

kindly note that for me to log a complaint regarding the site i need the name of the garage which you went to fill up at and secondly i need your contact details for the relevant retail account manager to contact you for full details about the occurred.

Regards,

Customer Service Consultant M&S: 
 Quality, Incident and Complaints Management 
 SA Energy 
 
JJ
Jonathan J's update21 Jun 2019, 14:44
Reviewer Update
It was at the sasol on Rondebult road just before the Hyperrama my details are Nicole ***
Sasol
Sasol's reply21 Jun 2019, 15:33
Official
Good day,

Thank you for the respond i have logged a complaint with reference number ***.

kindly note that your contact details are also required for prompt communication purpose.

Regards,

Customer Service Consultant M&S: 
 Quality, Incident and Complaints Management 
 SA Energy