representation for an organisation is extremely important

Dear Sasol East Rand Mall Management,

I'm writing to express my disappointment and frustration with the service I received from petrol attendant Class today. Normally, I frequent this station, but during lunch, I decided to walk to the mall. Unfami**** with the pedestrian entrances, I approached Class for directions. Despite greeting him politely, I was met with coldness and disrespect.

When I asked for the nearest entrance on foot, he ignored me. I then asked if he didn't want to speak to me, to which he responded rudely, saying he's not forced to speak to me. I'm shocked and disappointed by his behavior.

As a customer, I expect to be treated with respect and courtesy. Class's attitude was unacceptable and reflects poorly on Sasol. I'm concerned that other potential clients may have similar experiences.

I urge you to address this issue and provide customer service training to ensure that staff represent the company in a professional manner. Due to this experience, I'm reconsidering my loyalty to Sasol and may take my business elsewhere.

(My numbers are *** WhatsApp only)

Sincerely, Nomalizo khoza