Racial Profiling Sasol Oasis
just more than a month ago I put in oil at this garage. The petrol attendand than forgot to replace cap.I drove half a day till my car jerked and stopped in Knysna road.I phoned my insurance and they send out a tow truck.The guy from towtruck open the bonnet and saw that the cap was not replaced. The car was towed to my house and i immiately informed the garage owner, MC, within 24 hours.He refeered me to his guy but that guy just looked at my engin and said nothing is wrong.I took the car to Tavcor on my own cost and they said that I must monitor the car for a 1000km and than return if anything is wrong.Within a few weeks I had to put in oil 4 times and my car is smoking.I made an appointment with Tavcor for Friday and informed MC of Sasol.He than phoned me back and said thatMy car is giving problems since that day it broke down and now they claim that it is not their fault.Is this because I dont have money or because I am black.Other race would have been helped immidiately.I am dissapointed in Sasol Oasis George and I see this as racial profiling.
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Replies (5)
Sasol's replyOfficial
04 Dec 2019, 13:46Good afternoon Peter,
Thank you for taking the time to submit your review.
Your complaint has definitely been acknowledged and has been sent to our Retail Account Manager for investigation.
The reference number for your complaint is 1.0.0.3.6.5.2.2.0
Kind regards,
Quality, Incident and Complaints Management
Thank you for taking the time to submit your review.
Your complaint has definitely been acknowledged and has been sent to our Retail Account Manager for investigation.
The reference number for your complaint is 1.0.0.3.6.5.2.2.0
Kind regards,
Quality, Incident and Complaints Management
Sasol's reply04 Dec 2019, 13:46
Official
Good afternoon Peter,
Thank you for taking the time to submit your review.
Your complaint has definitely been acknowledged and has been sent to our Retail Account Manager for investigation.
The reference number for your complaint is 1.0.0.3.6.5.2.2.0
Kind regards,
Quality, Incident and Complaints Management
Thank you for taking the time to submit your review.
Your complaint has definitely been acknowledged and has been sent to our Retail Account Manager for investigation.
The reference number for your complaint is 1.0.0.3.6.5.2.2.0
Kind regards,
Quality, Incident and Complaints Management
's updateReviewer Update
04 Dec 2019, 13:57You talk about investigation but you do not give time frames. According me that can take months and that i see as a tactic of saying we did respond. My car is broken and I am using that to drive my family and also to make a living with it. All of this was captured on camera and I even have a slip that I payed for oil at your garage. What investigation are you talking about. All information is already there.
's update04 Dec 2019, 13:57
Reviewer Update
You talk about investigation but you do not give time frames. According me that can take months and that i see as a tactic of saying we did respond. My car is broken and I am using that to drive my family and also to make a living with it. All of this was captured on camera and I even have a slip that I payed for oil at your garage. What investigation are you talking about. All information is already there.
Sasol's replyOfficial
04 Dec 2019, 14:10Good day Peter.
Your complaint has been sent to our Retail Account Manager, who will be in contact with you.
I have expressed the urgency of this matter, as I fully understand the inconvenience of not having a vehicle. When I indicated that your complaint would be sent for investigation, it was meant to say that with communication between yourself, the Retail Account Manager and the Service station, this matter needs to be resolved urgently.
I trust this clarifies the above.
Kind regards,
Quality, Incident and Complaints Management
Your complaint has been sent to our Retail Account Manager, who will be in contact with you.
I have expressed the urgency of this matter, as I fully understand the inconvenience of not having a vehicle. When I indicated that your complaint would be sent for investigation, it was meant to say that with communication between yourself, the Retail Account Manager and the Service station, this matter needs to be resolved urgently.
I trust this clarifies the above.
Kind regards,
Quality, Incident and Complaints Management
Sasol's reply04 Dec 2019, 14:10
Official
Good day Peter.
Your complaint has been sent to our Retail Account Manager, who will be in contact with you.
I have expressed the urgency of this matter, as I fully understand the inconvenience of not having a vehicle. When I indicated that your complaint would be sent for investigation, it was meant to say that with communication between yourself, the Retail Account Manager and the Service station, this matter needs to be resolved urgently.
I trust this clarifies the above.
Kind regards,
Quality, Incident and Complaints Management
Your complaint has been sent to our Retail Account Manager, who will be in contact with you.
I have expressed the urgency of this matter, as I fully understand the inconvenience of not having a vehicle. When I indicated that your complaint would be sent for investigation, it was meant to say that with communication between yourself, the Retail Account Manager and the Service station, this matter needs to be resolved urgently.
I trust this clarifies the above.
Kind regards,
Quality, Incident and Complaints Management
's updateReviewer Update
06 Dec 2019, 09:53Just as i thought! Only words. Up until now I have received no phone call or email from your retail account manager. But I am not surprised because as I said I am black and not white therefor I am not a priority. My vehicle was booked for a check up today and this cannot happen because of your red tape tactics. Your racial tendencies does not surprise me and I hope that everyone can see this and not support your garage anymore. All you want is our money but when it comes to your side making your wrongs right ...we are treated as inferior....
's update06 Dec 2019, 09:53
Reviewer Update
Just as i thought! Only words. Up until now I have received no phone call or email from your retail account manager. But I am not surprised because as I said I am black and not white therefor I am not a priority. My vehicle was booked for a check up today and this cannot happen because of your red tape tactics. Your racial tendencies does not surprise me and I hope that everyone can see this and not support your garage anymore. All you want is our money but when it comes to your side making your wrongs right ...we are treated as inferior....
Sasol's replyOfficial
06 Dec 2019, 10:06Good morning Peter,
Our sincere apologies for the lack of response from our Retail Account Manager, the site in question has responded to your complaint, however the Retail Account Manager should mediate between the service station and yourself to resolve the matter.
I have followed up again now with the Retail Account Manager to contact you.
Kind regards,
Quality, Incident and Complaints Management.
Our sincere apologies for the lack of response from our Retail Account Manager, the site in question has responded to your complaint, however the Retail Account Manager should mediate between the service station and yourself to resolve the matter.
I have followed up again now with the Retail Account Manager to contact you.
Kind regards,
Quality, Incident and Complaints Management.
Sasol's reply06 Dec 2019, 10:06
Official
Good morning Peter,
Our sincere apologies for the lack of response from our Retail Account Manager, the site in question has responded to your complaint, however the Retail Account Manager should mediate between the service station and yourself to resolve the matter.
I have followed up again now with the Retail Account Manager to contact you.
Kind regards,
Quality, Incident and Complaints Management.
Our sincere apologies for the lack of response from our Retail Account Manager, the site in question has responded to your complaint, however the Retail Account Manager should mediate between the service station and yourself to resolve the matter.
I have followed up again now with the Retail Account Manager to contact you.
Kind regards,
Quality, Incident and Complaints Management.