1 reviews | Active since Jan 2019
Racial ************** and poor customer service
went to Sasol Zebetial North to buy coffee in the morning at 06:15 on the 06/09/2025 and I was racially discriminated by the cashier named Nelly that is a trainee serving at the kiosk.
She refused to serve us the beverages as per or request and claimed that we had to pay first before ordering from her or serving us however a White customer that ordered before us was given his order before even making any payment. When asked why other customers were served their order before paying she argued with us telling us that those were her rules and that we will not tell her what to do.
Her attitude towards customers was appalling, disrespectful and discriminatory. She was pointing fingers at us , screaming at us and refusing to serve black customers. We asked to speak to the manager and she still refused….
Racial ************** against Black customers will not be tolerated. Being treated less favourably than someone else is not fair customer service practice and not basic human rights.
According to Sasol’s code of conduct and human rights policy “employees are expected to treat everyone with respect, promote diversity, and challenge their own biases.” However that was not practiced and I as a customer left feeling racially discriminated , belittled, embarrassed and mostly disappointed by the poor service received…
Call Description:went to Sasol Zebetiela North to buy coffee in the morning at 06:15 on the 06/09/2025 and I was racially discriminated by the cashier named Nelly that is a trainee serving at the kiosk. She refused to serve us the beverages as per or request and claimed that we had to pay first before ordering from her or serving us however a White customer that ordered before us was given his order before even making any payment. When asked why other customers were served their order before paying she argued with us telling us that those were her rules and that we will not tell her what to do. Her attitude towards customers was appalling, disrespectful and discriminatory. She was pointing fingers at us , screaming at us and refusing to serve black customers. We asked to speak to the manager and she still refused…. Racial ************** against Black customers will not be tolerated. Being treated less favourably than someone else is not fair customer service practice and not basic human rights. According to Sasol's code of conduct and human rights policy "employees are expected to treat everyone with respect, promote diversity, and challenge their own biases." However that was not practiced and I as a customer left feeling racially discriminated , belittled, embarrassed and mostly disappointed by the poor service received…Regards,
Sasol Queries and Complaints Team
Call Description:went to Sasol Zebetiela North to buy coffee in the morning at 06:15 on the 06/09/2025 and I was racially discriminated by the cashier named Nelly that is a trainee serving at the kiosk. She refused to serve us the beverages as per or request and claimed that we had to pay first before ordering from her or serving us however a White customer that ordered before us was given his order before even making any payment. When asked why other customers were served their order before paying she argued with us telling us that those were her rules and that we will not tell her what to do. Her attitude towards customers was appalling, disrespectful and discriminatory. She was pointing fingers at us , screaming at us and refusing to serve black customers. We asked to speak to the manager and she still refused…. Racial ************** against Black customers will not be tolerated. Being treated less favourably than someone else is not fair customer service practice and not basic human rights. According to Sasol's code of conduct and human rights policy "employees are expected to treat everyone with respect, promote diversity, and challenge their own biases." However that was not practiced and I as a customer left feeling racially discriminated , belittled, embarrassed and mostly disappointed by the poor service received…Regards,
Sasol Queries and Complaints Team