Poor service *********** call centre staff

Item: Sasol
Rating: 1
Author: Johan P

My Sasol rewards app does not work for months now i have the call centre but to no avail twice they to delete app and reload does not work tells me i must register when i do it tells me profile already exist then i called again the the told me they would get a supervisor to call me i am still waiting to date

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Replies (1)

Sasol's replyOfficial

14 Feb 2025, 13:13

Dear Johan
Thank you for reaching out
Kindly provide us with the following information so that we can escalate your issue
1.Your email address
2.Your Phone Number used to register
3.Type of phone you are using (Android/iphone)
4.Sasol Rewards App version
5.Page/Screen the error/issue is happening on
6.Time you started experiencing the error/issue

Regards,
Sasol Queries Team

Sasol's reply14 Feb 2025, 13:13

Official