1 reviews | Active since Mar 2015
Poor service
I went to a new sasol in Ga-rankuwa for fuel. I was filling my car for R150 so I had R50 cash and I needed R100 to be deducted from my bank card. Petrol attended by the name of Sipho said to me its not possible for him to take cash I must go inside myself pay R50 while he is taking R100 from the card. I refused because other sasol's they can do that I'm not supposed to go inside myself. I even created a scenario and asked him that if I had an injury on my leg would you say I must go and pay inside he then said I was going to take it so I said to him that now what are you saying so basically you are giving me A bad service on purpose. He then went to his colleagues and back chat with them about me I then reversed and ask him what are you saying he continued back chatting, I asked his colleague his name he **** and said his name is Thabo only to find out that he is covering for him because he saw how angry I was. His name is Xolani I checked on the slip. I was there on the 08/05/2024 time: 09:55 P5 receipt :156777
I am not happy about the service and his attitude,he disrespected me so much. He better learn that he is not doing anyone a favor by being at sasol in fact he should learn that without our cars he wouldn't have a job to start with. I have 8 years of work experience in client engagement and customer service and never on a single day I have tried to disrespect or offer a bad service to my clients because I understand that without them I wouldn't have a job.
I demand a formal apology from Xolani for disrespecting me and the bad service he gave me this morning.I am lodging this complaint to improve the level of bad customer service he is giving to people he can do better.
My contact number is ***.
Your email has been received and your query has been successfully logged with the Sasol Contact Centre. Reference no:CS***
Call Description: Customer received bad service and attitude from petrol attendant Xolani
Your request is currently processed, and feedback will be provided as soon as possible.
Regards,
Sasol Queries and Complaints Team
Your email has been received and your query has been successfully logged with the Sasol Contact Centre. Reference no:CS***
Call Description: Customer received bad service and attitude from petrol attendant Xolani
Your request is currently processed, and feedback will be provided as soon as possible.
Regards,
Sasol Queries and Complaints Team
