Poor of customer service Sasol Wolkberg Dr Tzaneen

Im appaulded by the service that i received from a cashier named Rosina as well as the assistant manager (Rosina). They were very rude and made me wait for more than20 minutes to make a reversal on my card after they had billed me twice for the cup of cuppacino i had purchased. When i explained to Rosina the cashier that the swiping machine had approved my purchase even though it had not printed out a slip she told me that it was impossible and further continued to scan the item once again still the machine didnt produce any slip thats when she decided that she was going to check if their was any paper in the machine only to find that there was none. Instead of apologizing for not doing her work accordingly she told me to stand aside as she continued helping other customers it was only when i told her that she was wasting my time that she decided that she will call someone to come and reverse my money. Another male co worker of hers came and said that he cant do it and that she should wait for Rosina "the assistant manager" to comeback from her break to and assist me. I had to walk out of the shop to go to where the translux bus was waiting to go find Rosina "the assisant manager" who was supposedly taking her break to come and fix the issue. Instead of attending to my issue she decided to beaker with her collegue Rosina "the cashier" on why she was disburting her during her break. I was disgusted by the lack of respect and customer service i received from these two. I do hope you can hire more people like Tshepo the petrol attendent who was busy filling up my cars tank.